We are the
Ecommerce
Agency
not only helping our clients expand across multiple sales online channels, but we also design and implement a comprehensive online distribution system that is flexible, measurable, and sustainable.
30+ Happy Clients
We are
– an end-to-end partner providing essential services throughout e-commerce journey of local businesses.
with an experienced team and a trusted partner network, we combine strategic thinking, cross-platform operations, and advanced technologies to drive efficient sales and sustainable growth for our customers.
0
+
Years Experience
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+
Projects
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+
Happy Clients
- TOTAL ECOMMERCE PARTNER
Vision
to Lead the trend in strategic planning and the of omnichannel execution in Vietnam and Southeast Asia.
Mission
to Partnering with businesses in building and implementing total e-commerce solutions.
E-Distribution
Retail Tech & Data
Omni-Commerce
Long-term Partnership
Our Business Philosophy
not only selling products, commerceX sells sustainable growth solutions.
instead of driving single channels, we design and operate an unified sales system – ensuring every touchpoint adds value, and every channel contributes to growth.
Operational Principles
Business-Centric
Our clients’ business goals are our goals, with every solution centered around growth, profitability, and risk management.
Systematic by Design
Instead of single-channel approach – we design a unified operational system, from data to measurement.
Growth-
Driven
Focus on long-term growth mindset over chasing short-term sales. Always balancing scalability with resource optimization – including people, costs, and technology.
Partner-first Mindset
Positioned as a comprehensive partner, co-creating value, proactively identifying risks, and sharing responsibility at every stage of development.
Core Services
Total solutions for modern eCommerce
01
End-to-End eCommerce
To participate and to take responsibility of total e-commerce activities: From marketplace setup and store maintenance to order processing, reporting, and optimization.
02
Multi-Channel Development
To drive e-commerce channels, brand.com social commerce, and digital export.
03
Growth Strategy
To design conversion funnels, running effective ads/ seeding campaigns, optimizing costs and revenue.
04
Content & Branding
To create product contents, videos, livestreams, managing social media, and nurturing user communities.
05
Technological Solutions
To manage technology tools: CRM, warehouse – order – logistics management, chatbots, operational process automation.
3 Phases
of The Model
7Ks
01.
RESEARCH
Solution based on real data
To define the “feasible zone” – where our clients can realistically compete and grow.
02.
STRATEGY & SETUP
Strategic design & build-up the foundation
To assist our clients to stand out and grow efficiently through e-commerce implementation.
03.
EXECUTION
Unified Operations
To help our clients actualize strategies and flexibly adapt across multiple channels.
7Ks
Model
Not only an operational tool, it is a systematic thinking method.
1
To help our clients build profound digital distribution models.
2
To generate a sustainable growth feedback loop driven by:
Research – Experiment – Implement – Optimize – Expand.
Research – Experiment – Implement – Optimize – Expand.
3
To integrate all sales channels into an omni-commerce system.
Industries
We
Served
HTST & UHT Milk
Confectionery
Victuals
Health & Beauty
Clients
MLM & D2C
A long-standing fresh milk brand, known for high-quality dairy products.
CHALLENGES
- Lack of transportation and cold chain solutions for fresh pasteurized milk with a short shelf life.
- Ineffective utilization of the individual agent network to expand sales channels.
- Lack of a specialized team for managing traditional and online sales channels.
SOLUTIONS
- Partnered with professional intermediaries capable of storing large quantities of cold products.
- Built and managed an agent management system, focused on developing distribution channels aligned with the brand's growth objectives.
- Implemented effective content and advertising plans, supported online sales activities.
RESULTS (after 2 months of implementation)
Revenue
+
0
%
Media/ GWV Costs
0
%
Repurchase Rate
+
0
%
Average Order Value
0
%
E-COMMERCE
Top confectionery manufacturing and trading companies in Vietnam.
CHALLENGES
- The company primarily distributing through two sales channels MT & GT – with no online sales channels.
- Lack of a dedicated department for strategic planning, operation, and development of e-commerce.
SOLUTIONS
- Strategic planning, set-up, management, and optimization of e-commerce channels (Shopee, Lazada, TikTok Shop).
- Restructured the website & social media (Facebook, TikTok) of Bibica Corporation and its sub-brands.
- Developed e-commerce standard sales scripts and trained sales teams for Bibica.
- Leveraged e-commerce to increase brand awareness and boost sales across GT and MT channels.
RESULTS (after 1 months of implementation)
Revenue
+
0
%
Media/GWV Costs
0
%
Repurchase Rate
+
0
%
Average Order Value
0
%
Strategic Partners
Management Team
Phước Lê
Managing Director
15+ years experience
Experience in: Digital Marketing – eCommerce – FMCG:
- Former CEO at Pharmatech, Head of Marketing at FPT Academy; E-commerce training expert at FPT Education.
- Direct growth strategy development and built a comprehensive online distribution system at commerceX.
Tuấn Nguyễn
Deputy Managing Director
15+ years experience
Experience in: Marketing – Communications – Project Management:
- Former Head of Marketing at BHD, Deputy Director at Xtudio.
- + Responsible for business development, strategic partnerships, and shoppertainment-focused e-commerce execution.
Quang Nguyễn
Deputy Operation Director
15+ years experience
Experience in: Product Management – Multi-industry Operations:
- Previously at FWD Insurance, Samsung Electronics, Citibank in various roles.
- Experience in process, system management, and customer experience.
Như Tô
E-commerce Leader
5+ years experience
- Managing enterprise clients at Shopee.
- Previously worked at Intrepid Asia.
- Directly responsible for project implementation.
Not only is the operating unit,
but also a construction & growth partner.
